If any customers are getting this message then please contact us by raising a help desk ticket from our support pages, along with your interface ID (see white sticker on the opel-scannerCAN interface), and a work around shall be provided.
Click here to raise a new help ticket.
Update: latest stable version is v18.104.22.168. If customers are upgrading from an older version, for example from v22.214.171.124 which is supplied at purchase, then you may get the error message. As stated above, please contact us by raising a support ticket.
Update: affected customers can download a new v126.96.36.199 installer from the support pages here. Note: the archive folder is password protected, customers should raise a help desk ticket to request the password.